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Feedback Requests via SMS Text Message

The TellMyBoss SMS feature allows you to send plain text message requests to customers, and text message requests with an image if you want to stand out.

Why send feedback requests via SMS text message
Text messages are opened at a 98% rate – more than twice the open rate of email requests on our platform (email is typically 40%-50% open rate). The combination of a higher open rate and mobile-friendliness will lead to more feedback, data and reviews for your business or clients.

SMS settings and configuration settings
Within the Customer Dashboard click on “Settings -> SMS Settings”.

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